Terms of Service

Service Scope

VPNPH provides international route connections by subscription, along with split tunneling that lets you select routes based on the destination. The service can be used to access international websites and apps. It supports Windows, macOS, iOS, Android, and Linux, with coverage across 100+ countries and 220+ routes. The routes available and their connection performance are as shown in the client and on the routes page when you use the service.

Connection results for different destinations also depend on your local network environment, device settings, and the status of the destination website. Route coverage does not mean every destination website is accessible over every route. VPNPH may maintain or adjust routes and split-tunneling rules to address faults, adapt to network changes, and keep the service running.

Accounts and Subscriptions

No email address is required to register; create an account with a username and password. Keep your login credentials secure and take responsibility for subscription use under your account. If you discover that someone else is using your account, submit a ticket through the user panel promptly so the issue can be reviewed and addressed.

Subscriptions allow the account holder to connect an unlimited number of devices at the same time, but the account and subscription benefits are for the account holder only. They may not be resold, rented, transferred, or shared with others. Monthly subscription traffic resets each month on the activation date. If you upgrade partway through a billing period, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. See the Plans page for plan details and prices, and check the applicable billing method before choosing a plan.

Acceptable Use

You must comply with the laws and regulations that apply where you are located and where the destination you access is located. You are responsible for confirming that using international routes to access a service meets local requirements. You may not use VPNPH for illegal activities, to infringe others’ lawful rights, or to interfere with the normal operation of networks or services.

You must also follow the rules of the websites and apps you access. The service provides network connectivity and does not grant permission to access third-party content, qualify for an account, or conduct transactions. Disputes arising from your own actions should be handled by the parties responsible under the applicable rules.

Availability and Limitation of Responsibility

VPNPH will carry out necessary maintenance of routes, clients, and subscription features. Maintenance, network congestion, device configuration, changes to third-party services, and other factors outside the service’s direct control may affect connection speeds, access to destination websites, or service continuity. If you experience connection issues, first check your device and split-tunneling rules, then submit a ticket through the user panel.

To the extent permitted by applicable law, VPNPH is not responsible for the content or business practices of third-party websites or changes to their services. This section does not exclude any liability that cannot be excluded by law, nor does it affect your right to request a refund under these terms.

Refunds and Account Termination

You may request a full refund without giving a reason within 14 days of your first payment. To apply, submit a ticket through the user panel and identify the relevant order so the payment can be verified and processed. Alipay, WeChat Pay, and USDT are accepted payment methods. If refund processing is subject to payment provider rules, details will be provided in the ticket.

You may stop using the service at any time. If an account is confirmed to have resold subscriptions, shared an account, used the service illegally, or seriously disrupted service operations, VPNPH may suspend relevant features or terminate the service as appropriate, and explain the reason to the extent permitted by applicable law. Account termination does not change lawful liabilities incurred before termination or cancel the right to request a refund when the conditions above are met.

Changes to These Terms

If service rules need to change due to feature updates, billing arrangements, or legal requirements, VPNPH will publish the revised terms and their effective date on the website or in the user panel. Review any changes before continuing to use the service. If you have questions, submit a ticket through the user panel. Updates do not retroactively change the refund commitment applicable to orders placed before the update, except where otherwise required by law.